Money back Policy

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1. Introduction

At TarotEmpress.com, we strive to provide insightful and valuable digital services, including personalized tarot readings and consultations. Your satisfaction is important to us. This Money-Back Policy outlines the conditions under which refunds may be granted for our digital products and services.

2. Eligibility for Refunds

Due to the personalized nature of our digital services, we generally do not offer refunds once a service has been rendered. However, we understand that exceptional circumstances may arise. You may be eligible for a refund under the following conditions:

  • Duplicate Purchases: If you accidentally purchase the same service more than once, please contact us immediately to request a refund for the duplicate transaction.
  • Technical Issues: If you experience technical problems that prevent you from accessing or receiving the service, and our support team is unable to resolve the issue within a reasonable timeframe.
  • Service Not Delivered: If, for any reason, we are unable to deliver the purchased service within the specified timeframe.

3. Requesting a Refund

To request a refund, please follow these steps:

  1. Contact Support: Reach out to our customer support team at support@tarotempress.com within 7 days of your purchase. Provide your order details and a clear explanation of the issue.
  2. Evaluation: Our team will review your request and may ask for additional information to assess the situation.
  3. Resolution: If your refund request meets our eligibility criteria, we will process the refund to your original payment method within 10 business days.

4. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • Change of Mind: If you decide you no longer want the service after it has been delivered.
  • Partial Use: If you have used a portion of the service and then decide to discontinue.
  • Failure to Follow Instructions: If the service was not satisfactory due to your failure to follow the provided guidelines or instructions.

5. Contact Information

If you have any questions or concerns about our Money-Back Policy, please contact us at:

THE FUTURESCOPE LLC

800 SE 4th Ave

Hallandale Beach, FL 33009

County of Broward

Email: thefuturescope.llc@gmail.com

By purchasing our services, you acknowledge that you have read, understood, and agreed to this Money-Back Policy.